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Returns, Cancels, Refunds

Please Read This Carefully, before returning your item

  • NOTE on returning motherboards, computers, computer accessories
    These products are checked for bent pins, broken connectors and other physical damage. Please note that we cannot accept any returns for items that are physically damaged.
  • Restocking Fee
    Brooklyn Parkway, Inc can charge a restocking fee on its own discretion, based on, but not limited to the following principles:
    • Original Order was for more than Qty 2 of the same item, and any number of item of them is returned other than being defective
    • Original packaging is missing for defective items
    • Item is no longer needed / wanted
    • Restocking fee will never be more than 15%
    • In general, returns can be returned to us in the first 14 day after purchase for no restocking fees if all original packaging . After the first 14 days items can be charged 5-15% restocking fee based on item use.
  • Software
    Any software license package that was opened is not returnable.
  • Refunds timeline
    Due to our inspection of all returned packages refunds can take from 5-15 business days. We will inform you and do our best to expedite your requests whenever possible.
  • Return Shipping
    In accordance with our policy, Brooklyn Parkway Inc. 
    • will cover return shipping fee in the following instances:
      • Defective item
      • In shipping damaged item
      • Item missed delivery date
      • Wrong item
    • will NOT send a prepaid shipping label for other returns

Brooklyn Parkway, Inc can charge the customer the cost of return shipping we have provided when we sent a prepaid shipping label, if we establish that the item is returned for a different reason that marked. (i.e. item is sent as defective, but in perfect working condition)

  • Exchanges
    Due to the process involved in returning an item, Brooklyn Parkway, Inc. will only issue refunds and will not do exchanges. This will allow our customers to not have to wait until we process a return. 
We do all we can to ship all orders in the shortest possible time. We are very proud to say, that most of our orders received every day before cutoff time ship out the same day from our warehouses. 
In order to achieve this efficiency and speed we have automated our systems. We can NOT always honor cancellation requests, nor we take the cost for order redirection.
We might, in our discretion charge $15 handling cost per cancellation requests.
Ultimately, usually we can catch orders and we won't charge anything, but unfortunately we cannot guarantee this outcome for all order cancellation requests.